Frequently asked questions

Do you ship to the United States and the UK?

Yes we do! Although prices are shown in Euros, most of our orders ship overseas.

Where do you ship from?

United Kingdom

What are your processing times?

We generally have your order processed in 2-3 days.

We try to keep all products on stock, however all products are handmade and depending on popularity might be out of stock. If your product happens to be out of stock, your order might take longer to process. We will inform you if this is the case.

When will my order arrive?

United Kingdom: 2-3 days

The Netherlands: 3-5 days*

Belgium: 3-5 days*

Germany: 3-5 days*

France: 3-5 days*

Rest of Europe: 5-7 days*

The United States: 5-7 days*

 

*When shipping overseas, customs can delay packages by up to 6 weeks. This doesn't happen often, but it can happen. Also note that some countries can charge you import fees, these fees are NOT covered in the shipping costs.

Do you also ship using Track and Trace? 

In order to keep making awesome products for an awesome price, we unfortunately do not offer Track and Trace as this increases the shipping costs.If you would like to have your order shipped using Track and Trace, please contact us.

How do I pay for my items?

All orders have to be placed online. We use PayPal to handle payments but you don't need to have a PayPal account or sign up for one to buy from Soda Arcade. All major credit cards are accepted.

Is my payment secure when I order from you?

All orders are 100% secure. PayPal handles all of our payments and therefore we do not store credit card details nor do we share customer details with any third parties.

How will my poster(s) be shipped?

All posters are carefully rolled up and shipped in a protective cardboard tube that fits through most mailboxes. All orders are handled by Royal Mail.

Does my poster come with a frame?

No, all posters from Soda Arcade are sent without a frame. 

What size frame do I need for my poster(s)?

All posters are printed on A3 size paper (29.7 x 42cm).They are printed without a white border so they are ready to frame! For our American fans out there, a frame that fits 11.7 x 16.5 inch or bigger is the type of frame you want.

I'm buying this as a gift for my (gamer) boy/girlfriend, can you include a personal message?

Yes! Let us know what you would like to have included in the message and we will gladly include it on a note along with your purchase.

What is your return policy?

If for any reason you are unhappy with your purchase and require a refund, all you have to do is contact info@soda-arcade.com and mention what seems to be the problem and what you like to have done. We pride ourselves on our customer service and our ability to make every customer feel 100% satisfied.

How long have you been around?

We started our first webshop in May 2014

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Or contact us at info@soda-arcade.com